High-end tourists commonly frequent long-haul airfares, but airports are seeing a trend in average travelers increasingly booking 10+ hour flights. Are travel service providers equipped to welcome and accommodate these thousands of new passengers? Air travel faces the problem of a deteriorating quality of customer service and travel assistance as the number of passengers increase. Newer technologies such as touchscreen and self-servicing kiosks provide improvements to the flight experience; however, these implementations overlook the problem at its source: human services and person-to-person interaction. The industry needs to design around the human condition of airfare, emphasizing for a successful process and experience that accommodates all travelers.

Yifeng Yuan is versatile visual designer from the Visual Communication Design program at OSU. He is skilled in typography, motion graphics, design and etc. He's not only good at traditional graphic design, but also loves to learn to design in new media, more importantly; he loves and enjoys designing collaboratively with people. "The goal of my design is to delight people."